DirecTV Complaint - DirecTV scam
ALPHARETTA, GEORGIA -- I recently decided to switch from Dishnetwork to DirecTV as to be qualified for new promotional deals from current Dish provider. So checked promotions on line and I called DirecTV. Sales person on the phone promised the best deal in universe, their premiere package-285 channels, free premium movie channels for first 3 month, ability to watch all of my recorded programs on all 3 TVs in the house. It was discussed that I am going to receive 3 HD receivers. When I asked how much I’m going to pay each month during the contract I was told $50 a month for first 3 months and then $100 for next 21 months, with a promise of an email explaining everything in detail. Email showed full price for package with no discount, so called back and asked for explanation… Oh yes, they told me that I have to apply for rebates online to get the deal, so I did and once again requested an email with the confirmation of the price promised. On my numerous calls neither the person on the phone nor the salesman could give me consistent figures for the contract (RED FLAG), but all promised my three HD receivers. Finally after threatening them with a cancellation, person on the phone admitted that for the second year of my contract I will be paying full price of $134 (RED FLAG). I was willing to agree to this pricing due to a better equipment and ability to watch prerecorded programming an all 3 TVs. When the installer showed up, I discussed the details of my contract with him and my main question, the ability to watch prerecorded programming on all 3 TVs. Imagine my surprise when he told me NO! Of cause NOT, in order to have that option you MUST have 3 HD receivers not two HD and one regular receiver as they had it in my order. But note that it was the only reason that I still was going to go with DirecTV after they lied to me about the contract price!!! Well that is what NOT in my order he says…So after a couple of hours on the phone with various DirecTV representatives, I found out that in order for me to have that particular option- to be able to watch my prerecorded programming on all TVs, I must upgrade to a third HD receiver for another $100.
These people are scam artists, they will not give written contract under any circumstances before the installation. DIRECTV had pursued and solicited me until they have my signed contact, after that getting through to the customer service to discuss the problem was virtually impossible. Their customer service is lousy!!!! I had to talk to 5 different custeromer service representatives just to cancel my order! Most of my 30/40 minutes calls were either disconnected or transferred to other department where I had to repeat my “live” story all over again. Do not sigh up with them or at least NOT until you get a written contract detailing the pricing and technology (how many receivers, type of receivers, etc.). TERRIBLE SERVICE~ I would NOT recommend DirecTV to anyone unless you want to spend the rest of your TV-watching life in misery.