Europcar Complaint - Europcar Wellington, NZ Credit Card Scam
NEW ZEALAND -- Although the clerk at the desk was a little gruff and unwelcoming, we did get the car we reserved and were on our way. In Napier, the car was vandalized, and a complete police investigation & report were filed. Upon return to Europcar in Wellington, they asasessed the damage (which took quite a long time with three staff that obviously did not know the procedure), and a complete claim was filed, a contract sign, and damages paid for. Two months later I get a mysterious $1,300 (USD) charge from Europcar Christchurch with no e-mail explaining anything about the charge. I contacted my bank, who said the charge to their system included no explanation of the charges, and had no routing numbers of any kind so it could not be investigated by my bank, but they put a claim against Europcar. I have been completely lost in the Europcar internet maze, and no e-mail messages have been answered. I've had even poorer luck with their voicemail system, which seems designed to discourage any customer assistance of any kind. Obviously, I will not rent from Eurpcar again, but in many of the complaints I've seen, many others have been victims of Europcar's unexplained and unwarranted charges.