Spirit Airlines Complaint - Bad Customer Service
MYRTLE BEACH, SOUTH CAROLINA -- I am will like to share my experience with spirit airline, which by the way ma I add was very upsetting. My boyfriend and I had a flight leaving from Myrtle Beach South Carolina to New York city, and ended up missing our flight. I was aware that if you miss a flight that we had to pay the differences in the tickets and airfare cost as well. I was pleading to the flight attendant that I had a family emergency and I had to get on the next plane to New York. Not knowing how the policy was, I asked to be on stand by for the next flight. I was at this air port for 3 hours trying to find a way to get to New York, the flight attendants were not helpful at all, they were very rude to my self and my boyfriend. I was told that I might as well throw my ticket out the window because it is no longer good for me. I was talked to like I was uneducated, and just did not feel the customer service that I was expected to get. After calling a 1800 number and receiving information, that the flight attendant was suppose to offer me to pay the difference in the departing ticket and keep my returning ticket the same. I went back to the air port the next day to speak with a different attendant. When I walked in the door the attendant rolled her eyes at me while I was in line to speak to her. To avoid my questions she tells another attendant to help me because I was in here yesterday and she does not want to explain to me again about my flight. As I approach the counter I address her that I heard what she said, and she then again rolled her eyes at me and began to help the next customer. I was not able to get any questions answered, once again did not feel the customer service for the second day in the row. My boyfriend decided to go try and talk to the two flight attendants, and he told them how rude they were to us both and that their customer service skills was bad. They then began to tell him that they will call security on him because they felt like he was catching an attitude with them. I than told my boyfriend its okay, and asked for both their names. They both told me their names with a nasty attitude and asked us both the leave the airport. I know that we were treated very bad at this airport by these two attendants, and wanted all viewers to read our experience with Spirit AirLines. If I had to rate them I will give them a ZERO...
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