Holiday Inn Complaint - Don't be fooled by HI rewards program
A very bad phone conversation just occurred with me and a foreign representative trying to pass themself off as an American named Ann.
Well, "Ann" believed that Boston was in Texas, that was my first hint that my complaint was not going to go far. As for being transferred to a representative in the USA, that wasn't going to happen. My complaint stemmed from the bait and switch rewards program that Holiday Inn has. My eleven days spent at the hotel chain were not going to count because it was booked through a third party process. This was not at all revealed on any of the sign up page or where any normal individual would see this. Not till you went to terms and agreements in fine print and buried in three pages of text do you find this. Normal booking rates were twice the amount that a third party would give, but I did select Holiday Inn as my preferred choice, thinking that I was part of a rewards program. Please don't sign up for this program unless you would like to pay top rate price to earn a free night down the road. I am disappointed that this occurred, I would have liked Holiday Inn to be my first choice when booking.