Sams Club Complaint - Standing up for my rights at Sams Club
COLUMBUS, GEORGIA -- A few weeks ago my wife and I went to Sam’s Club for our bi-weekly shopping excursion. As usual after we checked out, we had to present ourselves for a search on the way out of the store to make sure we were not stealing anything. Once we got to the door, the lady nabbed the receipt out of my hand. I spoke up and said, “Before you begin, can I ask you something”? The lady put her arms down at her side and looked at my face as if to give me her full attention. I asked, “If I refuse to let you search me, will my membership be revoked”? The lady looking rather surprised at my question said, “No”. I then said, “I refuse to be searched”. I tried to take my receipt back, but she grasped it very hard and it tore as I took it back. Feeling victorious we left the store and made our way back to the car. My wife and I agreed at this point that we would just refuse to be searched on subsequent visits.
Today, my wife made our usual trip to Sam’s Club. She spent about an hour gathering items and finally made it to the check-out line. After emptying the contents of the cart on the belt, they scanned her card and informed her that her membership was expired. My wife told the cashier that was ridiculous that she had already paid to re-new the membership. The cashier told her she needed to go talk to Customer Service to straighten it out. My wife then went and stood in line at Customer Service where she was told that the membership was revoked because her husband was drunk and belligerent when leaving the store. She then demanded to speak to the manager. When the manager arrived, he pulled up our records and said that the “Loss Prevention” manager revoked our membership because her husband had purchased and was consuming alcoholic beverages and was belligerent to the lady that was trying to search the cart. My wife explained that this was ridiculous that her husband had politely asked if our membership would be revoked if we refused to be searched and that she clearly said, “No”. The manager had a record of our last purchases and my wife asked him to show her the alcoholic beverages that we supposedly purchased. He replied that we had many items, but when we get a membership we agree to be searched when leaving the store. My wife replied that their rules do not supersede the United States constitution. He replied by telling her that only her husband was banned and that she could still purchase a membership. The implication being that as long as she behaved herself and submit to being searched there would not be any problem.
A few weeks ago, I felt empowered that I stood up for my rights and freedoms. Now we know that the price for this was slander, embarrasssment and a very big hassle for my wife. Both Sam’s Club and Wal-Mart lost a customer today because of this too. Maybe someone else hearing this story will be inspired to stand up for their rights. My guess is that Sam’s Club can’t accuse everyone being a belligerent drunk for not following their rules.