JetBlue Complaint - JETBLUE EMPLOYEES STEAL! Watchout!
JETBLUE EMPLOYEES STEAL! Traveling over holidays 2010, with pets. Paid for pet fees with same credit card (in one shot) BEFORE check-in, in ADDITION to purchasing separate ticket for 2nd canine to travel in cabin. Upon check-in at counter, representative (Paul) asked me for pet fees again; which I had forgotten (in the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c Paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (again, that had already been paid!). HE POCKETED THE $200! Upon calling Jetblue & submitting complaint to Speak up (JB's complaint dept), I found out that Paul ADMITTED to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. THIS IS BULLCRAP! THAT NEVER HAPPENED! Now, Jetblue wants to credit me, AS IF I'm EVER GOING TO FLY THEM AGAIN! I gave them CASH, they won't give me back WHAT I GAVE THEM. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get BACK what I gave them. PAUL POCKETED his "Christmas money" basically. Stole both from Jetblue and from myself. DON'T FLY JETBLUE! They are DISHONEST!