Bob's Furniture Complaint - Bad Furniture service and Goof Proof Protection
My leather recliner head rest is disintegrating. Bob's Goof Proof policy does not cover "normal wear and tear". The Mgfr doesn't make the recliner anymore, but they can sell me a new head rest for $250 and I have to get it installed. Now the reclining mechanism need to be replaced.
The repair man told me they will call the next day. A week later my wife called them and they said they didn't process the paperwork and the part will take 4 weeks.
BOB'S SUCKS BIG TIME. Don't be fooled by pricing.