Whirlpool - Water Filter Order Scam
Water Filter #4396508 - Complaint
I received a promotional letter from Whirlpool stating that if I use a certain code I will receive free shipping and 10% off my order for a water filter on my refrigerator. I went through the entire order process and got to the checkout screen. It asked for the code and I put it in. There was no way to tell if the code worked unless you hit the checkout button. I put in all my information and hit checkout. They didn't give me free shipping or the discount, but it was too late because the order went through already. I couldn't call customer service right away because it was past normal business hours so I sent an email. I heard nothing. I call customer service when they are open and they tell me they have no way of crediting my credit card for the discounted amount, but if I order another water filter, they'll give me the discount - SCAM. I don't need another filter. I just want my discount that I was promised. I have never heard of anything so ridiculous. How could an online company not be able to credit someone's credit card. I didn't want a full refund. I just wanted the discount. The way they have this set up is obviously so you can't use the code and by the time you figure it out, it's too late. I WILL NEVER PURCHASE ANOTHER WHIRLPOOL PRODUCT AGAIN. THIS IS A SCAM!!! BEWARE!!