American Freight Complaint - Buyer Beware
MARIETTA, GEORGIA -- I visited the American Freight store in early October 2011.
I needed to purchase a new mattress set asap, I tried several mattresses in the store;I explained to the district manager who was assisting me what I was looking for; comfort and quietness. I definitely needed something that was going to allow me to get a restful pain free night of sleep, I explained I had previously had a bed that made me feel terribly sore every morning. I picked out a nice pillow top set that was delivered the same evening, I also purchased a queen king size frame.
The horror began the moment the delivery was made, the frame wasn't delivered, I was asked if I could pick it up that evening or the next day, I stated I would not that's what I paid $60 to have my order delivered. The driver brought back a used queen sized frame wrapped in plastic, I called the store the net day to complain about my mattress not being the same as the one I tried out in the store and was told by the district manager that she would make a personal trip to my home to check out the set, I also expressed in the store that I did not want a set that would make that awful crunching sound every time I got in my bed, and that's what I got. I had to take the frame back to the store, the manager on duty pretended to express concern and assured me I would get a call from the district manager, that call never came. Ever since I've been sleeping on this mattress my body has been extremely sore, I wake up in so much pain, which has caused me to have to see my doctor, and have ex-rays done, I now have to spend more money on a new set. American Freight should be ashamed of the products they sell, in this economy consumers are looking for the best quality products for their money, and this store is not in our best interest, I guess customer loyalty
means nothing to these kind of stores, who produce junk. I will NEVER buy from American Freight again, I Will let as many people as possible know about my experience in hopes they will spend the money on quality furniture from a reputable company who can stand by their guarantee of quality products.
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