Lumber Liquidators Complaint - Lumber Liquidators flooring cracking after 4 months
TOANA, VIRGINIA -- Lumber Liquidators refused any remedy for our claim, citing our cracked floor boards as an "environmental problem." This is a catch-all excuse that effectively makes any 25-year Warranty worthless. We have read the 11-page Flooring 101 pdf offered by Lumber Liquidators, and our site preparation, installation, and environment conform(ed) properly in every way.
We do not trust Lumber Liquidators to stand behind its product, therefore we will never deal with them again. We will never buy stock in Lumber Liquidators, either.
Company Response on 02/07/2011:
LL warranty is clear in regards to what is, and what is not covered. The warranty is a finish warranty and cracks are not included as a covered item as written in the warranty and installation instructions. Installing the product as required does not mean the interior was properly regulated in regards to temperature and relative humidity. Regardless of where you buy flooring, this issue will surface if not properly maintained. These issues are out of our direct control and we regret to hear you have cracked boards. You can remedy the problem with board replacement and ongoing regulation.
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