Travelocity Complaint - Deceptive Practices - "Top Secret" hotels are a scam
I'm locked in mortal combat with this company - I should have read the reviews here first! Like many others, I fell for the "top secret hotels" scam and booked a hotel sight unseen. Supposedly, this hotel would be "embarrasssed" if the world knew the hotel was offering such a deeply discounted deal and therefore they couldn't reveal the deal OR the hotel until I agreed to a binding contract. I bit. And I wound up saving $10 on a Comfort Inn!
As this was a gift for my daughter, I really didn't want to send her off to a Comfort Inn for her one vacation. And, frankly, it was still WAY overpriced (over $200/night!). And so, I was stuck. I wrote volumes of correspondence to Travelocity and Comfort Inn (which is not completely innocent in this scam, I think), and still have had no satisfaction. I booked nearly a month before the intended trip, so it's not like they couldn't have refunded the $666 (with tax!) for three nights. But they refused, and continue to battle it out with me and my credit card company. You would think that a desire for good customer relations alone would lead them to re-think this program.
I'll never use Travelocity again, and I urge you not to fall for that ridiculous "top secret hotel" scam.