Hewlett-Packard Company Complaint - Motherboard/battery problems
Purchased a laptop from a Wholesale company on 02/09/09 along with a 3 year service agreement. On December 8, 2010, the fingerpad begin to get hot and began to melt; only power was from the battery. The only way to stop it from melting was to take the battery off. I called the service company and was told to send the laptop, battery and recovery disks back to their company. They received the computer on December 17th. I was told that the motherboard was bad and then they were having problems finding parts for the laptop as HP no longer manufactured that particular part. I sent an email to the CEO at HP because I felt that there was no way that the motherboard should have failed in less than 2 years. He turned my information over to the headquarters in California. I received a call from a gentleman out of California, however, I was told that there was nothing that they could do because my 1 year warranty had expired. He offered to fix the problem but at a price. I paid over $700 for this laptop that did not last even 2 years. I felt cheated for the amount of money spent out for the purchase. I continued trying to find out what was going on with my laptop and felt as if I was being given the run around. Finally on January 11, 2011, I received my laptop back. It appears that some parts from a lower model was used in the repair of my laptop. I was not told this but I received an email thanking me for purchasing a "1135nr" computer. To this day, I have not been contacted about using other parts to repair the laptop. I was/am very disappointed in HP and feel that they no longer stand behind the product that they manufacture. This was my work computer as I own my own business and needed for my business. I have 3 computers in my home (all HP) because I thought HP was a brand that you could trust. I will no longer purchase any computer/printer from HP as any of the 3 begin to be replaced. As of now, I will tell anyone to beware of HP products because the quality just wasn't there.