Sears Complaint - Worst appliance purchase EVER!
NORMAN, OKLAHOMA -- This was the MOST frustrating appliance purchase EVER! The dishwasher seems adequate, but the experience at Sears was the WORST! I responded to an email from Sears to make the purchase, but went into my local store to look at the product. Apparently the man the two employees were talking to was more important than an actual customer. I walked around them and looked at dishwashers for close to 5 minutes before the man they were talking/flirting with said "I think that lady needs help". Thank you to him! The woman told me she couldn't order it online for the price I had gotten in the email, so I went home to order it. That was yet another exercise in futility! It took 40 minutes including having to call to actually get the order placed.
Well, the next morning I got a call from my local store telling me the order was cancelled since they didn't have any in stock, but she could order it for me. Are you kidding???? Since she was very kind, I placed the order. Sounds okay - right?
The day of installation arrived and I was told I'd get a call when they headed my way - 4 hour window. This was being installed in a property we own, not our home and I told the intallation people that I HAD to be there for the intall. So, did they call me? NO! I called twice to see if I could get an idea of when they might come, and was told they couldn't tell me. Finally when it was 10 minutes till the end of my 4 hour window and I had heard nothing, they found out the installation had already been done! I was not called and they had a child supervise the installation!
I am DONE! The manager of the appliance dept. was somewhat apologetic and did make a partial refund of the intallation, but I have NEVER had such a fiasco for something I paid to have happen! Never again!!!