Europcar Complaint - Charge for fueling
This summer my wife and I rented a car from Europcar France; we picked the car up in Caen and dropped it off in Rennes. This is the second time we've had trouble with Europcar France. Anyway, when we picked the car up we at first agreed to bring the car back full of gas then changed our minds and the agent agreed to change the contract (which she didn't do) This has caused us all kinds of headaches!! We dropped the car off in Rennes and the Europcar agent said everything was in order, no problems. We had brought the car back empty as we thot we had prepaid for fuel. Next thing we know, we get a bill from Europcar for not only the fuel but also an extra charge of $50 euros for refueling charge. What a joke!! Anyway, we tried unsuccessfully to resolve this with Europcar on several occasions. The problem is they have a lot of good rental agents but they also have some agents who don't want to be bothered and just want you out of their office, such was the case at the Europcar Caen office. I hope to never go back there!!
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