Time Warner Complaint - Don't Waste Your Money on Time Warner For Anything
MILWAUKEE, WISCONSIN -- The physical address of Time Warner doesn’t matter; the whole of their company is the same no matter the service locations.
What an unbelievable shifty company this is. *First off don't go to digital if you haven't yet, and I highly suggest using a different provider or not having any cable television at all.
Okay so we switched to digital, and of course it costs more for two reasons: they charge $11 more per month to just have digital, and you can't have it in more than one room without paying more for that, too; which, I'm very glad about because it sucks and we have regular cable still in the other rooms. My complaint to them has been that when you're recording two programs you cannot watch a third... you have to watch one of the two you're recording. Umm.. that doesn't make any sense whatsoever. Why would I record something that I'm watching already... for most general purposes this makes no sense at all. I called Time Warner the other day... the representative checked our account and said.... nope you should be able to record two and watch a third, but still it isn't working that way. I called this evening and immediately was told that no I cannot record two and watch a third... I have to watch one of the two I'm recording. I go over and over why this makes no sense... that a twelve year old genius can engineer better than that and that a twelve year with a low IQ can make better sense of that than them, but they keep saying it makes sense to them. Finally after going on in circles they say yes it is possible, but you have to pay more for it. Okay... so we already pay for sub par crappy programming and now we should have to also pay to record! WTF!
When you bring up the sub par crappy programming... they always revert to, "Time Warner does not choose the programming," oh really? My response is, and was, TW can certainly employ their sales people to negotiate better programming, but obviously TW doesn't care to, so yes... TW is responsible for the programming they charge for. Not only that but they are 100% responsible for what they do charge, and it should be a hell of a lot less for what customers are not getting.
** Digital sucks. Everything is delayed while you wait. The few extra channels you do get LOL... are only shows that regular cable channels already have but they circulate them to the few channels that are new to you.
We're looking into another provider.
** Terrible Programming: you get virtually next to nothing except very old shows and movies, re-runs, and massive paid programming. The newer movies they offer are usually one-star movies - even if they give them more stars, and Lifetime doesn’t count… that has to be the worst network ever! Why should anyone have to pay for premium movie channels? Why, because they give absolutely nothing worthy unless you do, but then still… STILL… you’re paying for massive re-runs there, too. Other programming like for example True Tv… which was Court TV before that, and then it was something else before that; all the same shows over and over, but sometimes with a different narrator LOL - as if that is going to go right over our heads. Something like Animal Planet, History, and Discovery channels (just as examples) - forget it - you get so few new shows per year and the rest of the airing is just re-runs over and over and over again. Regular television channels actually offer much better programs, and we can rent whatever else we want without these absurd fees. Just imagine paying maybe one-hundred to a very maybe two-hundred dollars per year instead of over one-thousand dollars per year for NOTHING MUCH.