Empire Home Warranty Complaint - Empire Home Warranty = Scam, Stay Away!
WILMINGTON, DELAWARE -- I purchased a 110-yr-old home and purchased an home warranty. My hot water heater failed and the company refused to pay the claim, even though it was covered. I was treated VERY rudely by John in customer service, who "diagnosed" the problem over the phone and denied the claim. I complained to management and was promised a full refund of my $580 contract IN WRITING. That was in September 2010. This is February 2011. The Regional Manager BRAD HUGHES promised me five separate times that "the check was mailed," in writing, on 9/17/10, 10/30/10, 11/10/10, 11/29/10 - plus other dates.
I am taking the company to small claims court to get my refund. STAY AWAY FROM EMPIRE HOME WARRANTY!