Whirlpool - The worst appliance I have ever own. Don’t Buy (What a hunk of junk.)
Electric Whirlpool Dryer - Complaint
The Worst Company Ever A & E Factory Service is Â code for "someone who has no idea how to fix anything" I can think of NOTHING to recommend them. Â MAKE sure that you avoid A & E Factory Service Oh, and if you search on their name, you will find links to numerous other complaints stemming back for YEARS. Unfortunately, I did not know this was who Brands Mart USA was sending to my house. If I could give them minus zero, I would IF YOU CAN POSSIBLY AVOID THEM, DO IT!!! I'm making sure to NEVER use A & E Factory Service / Brands Mart USA and / Whirlpool again. Whirlpool IS the WORST Customer/Repair Service and what a hunk of junk. The worst appliance I have ever own. Don’t Buy
Sent: Fri, February 11, 2011 9:35:55 AM
Dear Mr. C:
I am sorry that you never received my messages. I have been working on your file, speaking to Brandsmart on what the delay was in your dryer being delivered.
I contacted Brandsmart again yesterday February 10, 2011 and they did advise it was out on the truck for delivery. I followed up today February 11, 2011 to confirm that you did receive your new dryer.
I apologize for the delay but our exchange process can take from ten to twenty-one business days for the consumer to receive it. I do understand it is a long time without an appliance.
Please let me know if you have any other questions.
Reply to Mandy C. AT Whirlpool_Digital@whirlpool.com
Dear Mandy C.
Are you the same person who initially responded to me at my 3 cents .com? You are the first person that has E Mail me or call me back in responded to this matter. I am not going into full detail about my horrible experience with Whirlpool, A and E, and Brandsmart U. S. A. but it has taken over 3 months to take care of this problem. I want you to know at the end of the day my wife and I had no choice but to pay more money and change the appliance manufacturer brand. Upon delivery, the wire needed to be replaced again because it was not long enough and more money was laid out. No one did anything for me, accept caused me to pay more money and caused more frustration due to lack of care and consideration for me, as a customer.
I want you to know, my children are getting married and I WILL NOT be purchasing your companies junk in their new homes nor will I ever recommend your junk or the above companies.
Thanks for taking my money and wasting my time,