Gold's Gym International, Inc Complaint - Golds Gym Magnolia - Horrible Customer Svc, a real nightmare!
MAGNOLIA, TEXAS -- I was working right down the road and stopped in one day to find about about a membership so that I could workout on my lunch breaks. I told the guy that because I lived so far I was not interested in signing a contract. He said that he would put me under a "corporate membership" so that if I ever left or lost my job that I would not be obligated to a contract. Well now three months after losing my job and submitting the paperwork that they requested to cancel, they continue to go back and forth, one minute telling me there would be no problem cancelling, and the next speaking with someone else telling me they will not be allowing me out of my contract. And forget about getting anyone to actually return your calls, I have now made trips up there the last two weeks in a row because I could not get one single person to return my phone calls, even after ten consecutive days of leaving messages. And when you do manage to call enough times to catch someone they are extremely rude. THEY WILL LIE, cheat and tell you anything to get your signature and then their relationship with you is over. Other than the phone call 2-3 times per month asking me if I ever received a guest pass for a free week to come check out their club - HELLO, they still haven't managed to figure out that I have been a member now for the last 6 months because apparently they don't care. Once they get you in the door, any customer service or effort goes out the door! Oh, and as an added warning to mothers, the child care hours are virtually non-existent during the day, which renders a membership completely useless to those of us that have kids at home. Anyway, I hope by sharing this that it will help others to not to get suckered by these awful people and their substandard excuse for a gym.