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TracFone Complaint - Tracfone credit card charge errors - poor customer service
poor customer service - Complaint
Buying more time online. I had an updated credit card with new security code. Tracfone would not accept new security code. Tried several times. Ended up with 5 (five) charges on card and no minutes or time. Had to wait a very long time for support to answer. Was told by 2nd level support they would not deal with problem. I had to go through bank. I will use up minutes and go to another provider with hopefully better service. It is a useful product until you need help. Would not recommend to a friend.
Comments:
Posted by leet60 on 2011-02-02:
I had a similar problem a few months ago. I am not sure if the number is still valid but I contacted the corporate office at (800) 876-5753 and the extra charges were refunded to my card within a few days. You may want to give it a try.
Posted by Starlord on 2011-02-02:
I have been with Tracfone for going on ten years now, and have never had any problem. Of course, I don't buy airtime online, there are just too many places I can buy Tracfone airtime cards. I have had excellent service with Tracfone and still am amazed that my little Tracfone will work when the phones from the big national outfits that require a two-year contract won't.
Posted by Phil on 2011-05-25:
Couldn't receive phone calls. Tech Services had me load 7 codes, each roughly 14 digits one-at-a-time. Didn't fix problem BUT IT DID ERASE ALL MY LOADED CONTACTS! Corporate suicide to give this power to a dimwit. How to destroy your customer base in 1 lesson!
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