Progressive Auto Insurance Complaint - Progressive Insurance - Buyer beware....Be very wary
TAMPA, FLORIDA -- All,
I had Progressive Insurance for 6 years. I was a loyal customer and never had a claim or late payment. I bought a truck and traded in my Jeep for it. That's when the wheels fell off the Progressive wagon. Evidently (although I was never told this), my insurance switched from being due every 6 months to a month by month plan. I had recently moved, so the first indicator I got was a notice of cancellation. I called to get payed up and find out what the rpoblem was. The agent told me I owed 108 dollars. I said, fine, let's pay it and get back on track, figuring they'd send me a 6 month bill. Wrong! I got another notice of cancellation two months later. I called again and paid what was due, and pleaded with the agent to let me pay for the next 6 months. I was told I couldn't because my policy was in cancellation status.
This happened twice, and I finally resolved to find another company. I asked the last agent I spoke with on the 8th of January how long my 108 dollars would carry me and they said it would carry me through the 28th. On the 25th, I switched Insurance companys to State Farm and figured I'd get a refund for the 3 days I didn't use. Wrong again! I got a bill for around 30 dollars! This, he explained, was some bizarre algorithm (which took him 10 minutes of hold time) to come up with in which he pro-rated my 6 month policy (you remember, the one they wouldn't let me pay up in full each time?).
So the supervisor was called in on the call and he told me he was sorry that the agents gave me mis-information but he couldn't write it off or he would be breaking the law. I asked him if he could listen to the other phone calls I'd made (they're recorded). He told me it wouldn't matter. So I asked him how much it would cost me to get away from Progressive. 30 dollars I was informed. By now this was beginning to look like a real bargain.
I decided that 30 dollars is okay because I work in public safety and I can't count the number of times people ask me about vehicle insurance. I will be only too happy to share my story and (hopefully) point them to another company in the future and hopefully lose them far more than they've cost me. If you like the shell game, Your're gonna Love Progressive! Good Luck!
-PPSD (Post Progressive Stress Disorder)