Five Guys Complaint - I'm Throwing The Bugar Five Guys Served Me Today

Review by brett777 on 2011-02-02
STAUNTON, VIRGINIA -- The signs read voted best burger. We try one today. It was the worst tasting greasiest crap I ever put in my body. In fact I got home ate 15 tums and still threw up. I will never eat their idea of a good hamburger again. As I burp up the grease taste I think why would anyone with a good burger need signs to brag of how good it is. I would suggest if you want to be sick to your stomach. Eat at five guys burgers. I paid 15.00 To be sick. Brett Clarkson
Comments:36 Replies - Latest reply on 2012-07-23
Posted by Kenneth on 2011-02-02:
5 Guys rocks!
Posted by V on 2011-02-02:
Unfortunately, 5 Guys is a chain. Some places will be very good, some only so-so, and some bad. I'm very lucky to have a fantastic 5 Guys near me. I would suggest that you contact corporate and the manager about this place if you didn't like the food. Also, if you get a chance to try another one at another location, please do. That way you can see if it really is the food you dislike, or just that one place.
Posted by ejack053824 on 2011-02-02:
Only thing I dislike about 5 guys is that they give you a whole sack full of french fries that one person can never eat. Other then that....food rocks!
Posted by Anonymous on 2011-02-02:
Their burgers are ok. The fries are super greasy and they do give way too many.
Posted by V on 2011-02-02:
Shorty, Hubby and I always get a burger each and share the fries and sometimes STILL have left overs, lol!
Posted by getoverit on 2011-02-02:
Mrs. V might be right but I've been to several different Five Guys locations. After a burger and fries I have always gotten this feeling that I just spent my hard earned money getting a few steps closer to my first heart attack.

Greasy is the right word - especially those fries. And the only way they will cook the burger is to over-cook it.

I don't see what the big attraction is.
Posted by T on 2011-02-02:
The burgers at 5 Guys are served at shoe-leather doneness, but dripping with fat, as the complaint writer suggests. Disgusting and no taste. The fry portion size/content contributes to obesity and hypertension. And it costs you arn arm and a leg. What's the best part about this? There isn't one.
Posted by Anonymous on 2011-02-03:
I went there once and almost cried watching the guy cooking the burger squeeze all the juice out of the meat. I guess he was tribg to kill the animal all over again. They remove all the flavor from the meat then promote all the free toppings. You need to load up the dead beat with condiments to taste anything.

With what they charge you should get better meat, cooked how you like. This place is no better than McDonalds.
Posted by Jennifer on 2011-02-03:
Posted by V on 2011-02-03:
I guess I'm kinda lucky in to things then, lol. Our 5 Guys doesn't seem greasy at all and I like my burgers well done. Though I will agree that they can cut back on the amount of fries givin though.
Posted by Anonymous on 2011-02-03:
5 Guys appears to be nothing more than pure hype from what I've seen. They have bags and bags of potatoes laying around the restaurant, and boxes of peanuts (??) for customers to snack on while they wait for their food.

I don't get the attraction to it either...just another greasy FF joint that will clog your arteries.
Posted by FlShopper on 2011-02-03:
I went there once and though I thought the burger was tasty, I thought they were overpriced. A big part of that, however, could be that we ordered too many fries; we didn't realize how many would come in just one order.
There's one at Dulles airport and I ate there while waiting for my flight home a few months ago. It was really good.
Posted by Whiteduck on 2011-02-03:
Only been there once and don't even remember the food. That being said, I imagine eating 15 Tums would make a person hurl...
Posted by Anonymous on 2011-02-03:
I've never seen a 5-Guys joint before. However, I have had a similar experience with "In and Out" burger. I heard nothing but hype about the joint, and when I finally tried it in San Diego, it was the sickest burger I've EVER ate. And from someone who frequents McD's...that's saying a lot. But maybe, like my experience, the OP happened to get that one isolated burger incident that will forever set in their mind? I say give em' a 2nd chance. I will next time I'm in Cali and see an In and Out burger joint.
Posted by Anonymous on 2011-02-03:
Which location in San Diego did you go to, DIRM? The best one was in National City.
Posted by madconsumer on 2011-02-03:
i totally agree!!!

i tried them once, and it was nasty. the cheese was gross and the tomatoes were worse!

very helpful.
Posted by Anonymous on 2011-02-03:
Shorty> 3102 Sports Arena Boulevard, San Diego, CA

We stayed at a nearby hotel/resort called "The Dana on Mission Bay" during our vacation last summer. My daughter only wanted to try it because one of her favorite singers likes to eat there. (typical teenager)
Posted by Starlord on 2011-02-04:
Wow! I have the same complaint as throwback on the pressing of the patties on the grill. Wendy's uses the square patties so they can press them without it being too obvious (round patties go oval when pressed.) No one who appreciates decent food will ever eat a burger that has been crushed again and again on the grill. How can one be dripping fat if they have crushed all the juices out of it? Do they dip them in the fryolater after frying and mauling?
Posted by Anonymous on 2011-02-04:
LOL, Starlord, that must be it (the fryolater)! Top chefs always say never to press a burger. They say you are taking all the flavor away. If the experts say it, that's good enough for me.

My son and I stopped at a 5 Guys once. We had been on a six mile hike in the mountains and were starving, so it was excellent. Even then, we couldn't eat all the fries. Looked up the calorie count if you eat it all (couldn't). Very high! Haven't been since.
Posted by Anonymous on 2011-02-04:
I make red wine burgers served on english muffins, have yet to taste a better burger, and I've eaten alot of burgers.
Posted by Anonymous on 2011-02-04:
Ript, sounds really good. You should post the recipe, please.
Posted by Anonymous on 2011-02-04:
Does sound good, ript. My husband says I make the best burgers--with beer. We'll have to have a throw down!
Posted by Anonymous on 2011-02-04:
You're on sing. I make drunken chicken with beer. Here you go hothead;

1 pound ground beef
1/2 cup Red Wine
1 small onion, chopped
2 cloves of garlic, minced
1 teaspoon dry mustard
1 teaspoon mixed herbs
1/2 teaspoon black pepper
1/2 teaspoon salt
2 tablespoons of butter
4 slices mozzarella cheese
Start off by melting the butter in a heavy skillet and adding the chopped onion. Gently sauté until they begin to brown, maybe 7-10 minutes. Then drain off any excess butter and set the cooked onion aside.
Now combine all of the other ingredients in a large bowl and mix well, then throw in the cooked onion and mix again.
Shape the meat into 4 patties with your hands and Broil/Grill/Fry each burger for 4-5 minutes on each side or until the meat is fully cooked through.
Serve on crusty rolls with a slice of mozzarella cheese and enjoy.
Posted by Anonymous on 2011-02-04:
Thanks, ript.
Posted by Anonymous on 2011-02-04:
You're welcome hothead. Let me know how you like them if you ever try them. That is the basic recipe, you can tweak it to suit your tastes.
Posted by Anonymous on 2011-02-04:
Sounds good, ript! It will be like Bobbie Flay's throwdown's. We'll both like each other burgers in the end.

I don't have an exact recipe for mine, but it definitely always starts with good quality organic meat, 20/80 mix--no seasoning. Lean burger does not a good burger make! Mine includes avocado and grilled onions, along with some sharp cheddar cheese and a couple slices of dill pickles. The beer goes over the burger while it's cooking (Guinness). Then I serve it along with my sweet potato fries.
Posted by Anonymous on 2011-02-04:
I love avocados and sharp cheddar.
Posted by Anonymous on 2011-02-04:
Burger are very versatile. I always wonder why no one selling them can get it quite right. Maybe we should open up a place, ript!
Posted by momsey on 2011-02-04:
You ladies are killing me. Now I want a nice big juicy burger.
Posted by Anonymous on 2011-02-04:
Awesome idea! But I gotta tell you, I like to eat more than I like to cook, so we'd have to hire cooks, cuz cooking cuts into my eating time.
momsey - I recommend grabbing a burger anywhere but 5 Guys. Baby momsey wants a burger too.
Posted by Skye on 2011-02-04:
I think it was eating those 15 Tums that caused you to vomit. Did you ever read the label?

I never heard of this place, but thanks for the warning!
Posted by Anonymous on 2011-02-04:
I'll bet we wouldn't be eating quite so many burgers because we'd be too busy cooking them up! Got to run now. Pilates is beckoning and I haven't even eaten breakfast yet. Have a good evening.
Posted by T on 2011-02-04:
Burgers are "versatile"? You mean like they could double as a mouse pad, coaster, sofa leg protection on a finished floor?
Posted by Anonymous on 2011-02-04:
I had one once that could have doubled as a hockey puck.
Posted by Anonymous on 2011-02-04:
Not mine, lol. trmn8r, you can use yours for whatever you like :)
Posted by Crew at FG on 2012-07-23:
If you're not getting flavor in your burgers it's because whoever is on grill is pressing the patty too much. We press them in order to get a faster ticket time for the customer's convenience, but we're only supposed to lightly press them to level them out for even cooking. You are fully able to request a remake or a refund and keep your food as we're not allowed to take it back over the counter.

Also, try requesting salt and pepper

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.