Wells Fargo Auto Finance Complaint - Continuous Harassment and humiliation
ARIZONA -- We have fallen on hard times and have been just under 30 days late with our payments. I have answered most of their calls to us. Stephanie called my relatives to tell them that I am late on my payment. Stephanie literally laughed at me when I confronted her about this. I had a male call me and hung up when I asked to speak to his supervisor at 3 minutes before 9pm. I had Christy the other day tell me that I was going to hang up on her. I said no and the phone went quiet until I said, I'll add Christy to the list of rude people at Wells Fargo and she then broke her silence with I'll transfer you to a supervisor which I had already asked for and been denied. Of course I got his voice mail and you guessed it no call back. The calls continue to come in and I'm only 21 days late at this time. Two days ago I had Freddy tell me that there is no Russel as a supervisor, no Stephanie, and no Christy, so I asked who has been calling me then and who was he and where was he from. I'm in Dallas and he told me that they would be taking further action. Further action as to what I asked him and he said he couldn't tell me. Go figure...I asked "Is that a threat?" He said further action would be taken but gave no more information. I finished my end of this call with have a good day. Don't they think that I would give them the money if I had it. My husband is now over the road so we have split the family to make ends meet. I work 7 days a week now just to get caught up from his unemployment. We are desperately trying to save what we have.