Sears Complaint - Get the extended warranty with this one
Bought the washer/dryer 14 months ago for around $1500 CAD. Seemed great at first the machines are quiet and efficient. My friend liked them so much he bought the same set. After he owned his for about 6 weeks the dryer stopped working. Service person came and looked at it, it needed a new main circuit board. Warranty repair took 3 weeks total waiting for parts and service.
About a month after that my dryer stopped working... Repair person determined it was the main circuit board. 3 weeks waiting for me this time.
Machines worked for another 3 months, then the dryer stopped working again. This time is was a moisture sensor failure. 2 weeks for that repair.
About a month later the dryer stopped again. This one took forever. They changed the main circuit board again, some other control board, the motor, and something else before finally fixing a connection problem. Total wait time 7 week for that repair.
Fortunately all of this was still under warranty. For every repair they give you a receipt that tells you what it would have cost; some of the visits were in the $500-600 range and I had had about 8 visits so far in the first 10 months.
On month 13 (warranty expired) the washing machine stopped working, this time I'm told its a speed control board failure and now I have to pay for it. Total parts and labor $610, and another 2 weeks waiting.
I'm on month 14 now, I'm not a wasteful person but if they stop again they're going to metal recycling dump and that'll be the last Kenmore pro