Geek Squad/ Best Buy Complaint - Poor Customer Service/Communication
AFter scheduling for annual maint. on my washer and dryer, I took an UNPAID day off work to wait for the service tech, appointment 8am-12noon. When I had not heard from anyhone by 12:30 I called to be told that the tech was running 45mins behind. When I still had not heard from anyhone by 1:30pm, I called back to be told, "Sorry, the problem the tech had earlier has takenhim out for the remainder of the day. We are sorry no one contacted you, we can reschedule for Thursday with a different company." I had no choice, so I rescheduled, took another UNPAID day off work, and again waited. This time I called the company inthe morning to verify what time they would be out, only to be told that the "ticket had been placed on hold" because when they called the night before to confirm, they were told that the person they asked for did not live at this residence. THEY HAD THE WRONG NAME ON THE TICKET!!!! No one every called the secondary number (my cell) to confirm...2 calls to both phones would have alerted me that something was wrong! The service tech had scheduled other jobs for today (can't blame him, that was just good business sense on his part....it was Geek Squads screw up again!) Rescheduled with him for Monday, another day I will have to take off UNPAID. When I called to straighten out the name on the ticket they apologized, admitting they had the wrong name on tickets. When I asked if what they could do to compensate me for having to take 2 UNPAID days off work (in addition to the one I expected to take) that where due to THEIR screw up they stated that "they would not compensate me for lost wages". I asked if they could at least upgrade my warranty on my fridge (standard warranty) to the premium warranty (a difference of only $50 cost) as compensation, they refused...I asked for a manager who also refused, stating, "I'm sorry, there is nothing I will do for you". This is the POOREST CUSTOMER SERVICE I have ever encountered!!!! I will never again purchase/deal with Geek Squad again!