Walgreens Complaint - Incompetence of the pharmacy staff and managers
AURORA, COLORADO -- I am so angry with the service of the Walgreens pharmacy (yes not capitalized because they do not deserve it), on Peoria and Mississippi in Aurora Colorado, that I do not know where to begin. My family has had several incidents with this Walgreens that range from just out right rude customer service to no filling critical authorized medications. The latest incident is as follows: My doctor called in a script for a medication that is critical for my pregnancy to continue. My husband and I received a recorded call one day later telling us that the script was ready for pick-up. My husband went to pick up the script and what do you know, it was not filled. My husband inquired as to why the discrepant information and the tech said, "I don't know" and wanted to continue on with the next customer. My husband did not allow this and asked the tech to look into the situation. The tech told my husband that the pharmacy did not make the call,(of course I still have the recorded message), and the script was not filled because they needed to get pre-authorization. My husband called me and the tech was not only rude with me but then hung up in my face. Of course I went down to the Walgreens in an effort to resolve this situation. I explained to them that the medication that they neglected to fill was needed to sustain my pregnancy as well as my disappointment that they had two days to fill the script and resolve any problems not to mention the recorded message that we received stating that the medication had already been filled. The tech had the nerve to still be rude. UNBELIEVABLE!!!! the tech stated that they would call my doctor, I explained to the tech that they did not need to call my doctor as the pre-authorization needed to come from the insurance company not the dr. They called my doctor anyway. By this time there were three managers involved in this situation. After a few minutes, a manager told my husband that the dr. stated that I needed to come and see her before they could issue any medication, (I had just seen the dr. two days prior to this). I then called my dr. and she told me that she gave them no such information but that she told them that my situation was critical and that they needed to give me the amount of medication that I requested. My dr. called the pharmacy again,(she is also livid by now), and told them to issue the medication. My husband requested just enough of the medication to get me through the next few days, long enough for us to find another pharmacy. The manager, as rude as his tech go figure, stated that they would give my husband the requested medication but that he would need to wait to have the scrip filled. WOW YOU HAVE GOT TO BE KIDDING ME!!! My husband said not so and demanded the medication on the spot, mind you, we had already spent two hours dealing with this. FOR THE LOVE OF TEA!!!! We are in utter dismay about this incident as well as the many other incidents with this company and particularly this location!! We have filed at least three former complaints against the Walgreens with their customer care service but to no avail! This however was the last time that we will be dealing with Walgreens! Walgreens managers and staff put the i. n.c. o.m. p.e. t.e. n.c. e in the word incompetence, that's right Walgreens is the complete spelling of the word incompetence and they encompass the complete meaning of the word as well.
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