Whirlpool - Refrigerator is a fire hazard and has never worked properly
whirlpool ED5PVFXWS05 refrigerator - Complaint
As a business owner myself, I cannot understand how Whirlpool can ignore it's customers complaints, especially when they are as serious as potentially causing a fire. I have a brand new Whirlpool refrigerator that has never worked properly and almost caught on fire (luckily I was home to notice the smoke).
This past October 10th I purchased a Whirlpool ED5FVGXWS Side by Side Refrigerator
from Lowe’s in Brooklyn, NY. It has worked for approximately 10% of the almost four months that I have owned it. The refrigerator has been repaired by an authorized service provider three times so far. I have had to throw away hundreds (maybe thousands) of dollars worth of food so far and have taken time off work to wait for repair. After the last repair, I was obviously frustrated, but hopeful that the problem had been resolved.
However, on January 9th, a few weeks after the third repair, I smelled a burning smell and heard a hissing, crackling sound like an electrical short. After searching all around the refrigerator, I saw a heating coil behind the freezer that had become red--almost white--hot. It was smoking profusely. Luckily I was home to notice the burning smell and unplug the refrigerator.
Over a week later, on January 8th, I received a generic reply from customer service saying I should schedule repair again. Since that time I have attempted to reach customer service by email and have left voicemail for Chris Miller and have not received a response.
Prior to this experience I have been completely satisfied with the many Whirlpool appliances I have owned. I am a very reasonable person and I understand that appliances are complicated and sometimes you just get unlucky. However, I am unwilling to have this appliance repaired again because I am concerned it will start a fire. It is not asking much to have Whirlpool credit me for the purchase, since at this point I have not had use of a refrigerator for almost 4 months and it is potentially dangerous. However, I can't even seem to get a response other than a form letter from customer service. Today I sent a letter to Jeff Fettig in the hopes I will receive a response, but I'm certainly not hopeful.