Bloomingdales Complaint - Terrible shopping experience
Bloomingdales have put me through a kafkaesque situation and I could not place an order.
I have lost a lot of time and some money in calls. Bloomingdales have lost a 2.8 k order. And a client.
First, I have tried to buy online. When I have finished and have include 34 items in my shopping cart and given all personal info and credicard, my order was not accepted. No clear info why, seems to be a credit card issue.
I called my credit card company on US. No problem on their side. Call Bloomingdales after trying the live chat (by the way, very poor service) and they explained me that the problem was the IP origin, I was acessing from Brasil and this is not accepted.
WHY THERE WAS NO INFO REGARDING THAT ON THE WEBSITE???? Why not showing a message before I include 34 items in the shopping cart????
Well, in a stupid decision, I follow the suggestion from the chat representative to place my order by phone. And I have done that!! 34 items with a very patiente representative. She told everything was ok and placed the order. I gave her my brazillian phone. She said nothing about it.
As I received no status from my order I called again. Discover that my email address was spelled wrongly and my order cancelled, but that I could replace it, however many items were not available any more. Well, I gave all personal and credit info again, billing address, shipping address, both on US. And my brazillian phone again. And I got happy because the info was ok, as she told me.
It wasn't. I received a message saying there was a problem on my order, to call customer service. I did, and the representative explained there was a problem in my credit card, that do not accept my order. I called my credit card. No problem in their side again, they told me that the order was accepted.
I called again customer service. New info then, the problem was that the phone I gave did not match with the credit card phone record. I called again the credit card, confirm the phone.
Called again customer service, inform the phone number as register on the credit card. And received the last stroke. I should provide a phone in US that should be register in my name where Bloomingdales could reach me. As I do not have a US phone, I would not be able to buy.
WHY DONT THEY TELL ME THAT FIRST PLACE???? WHY THEY ACCEPTED THE ORDER EVEN WHEN I GAVE A BRAZILLIAN PHONE TO BE CONTACTED???
By the way, I have placed an order same day at Bergdorf Goodman. They have already ship it!!! I have bought before at Amazon and Net a Porter and have never faced problems.