Hampton Inn & Suites Complaint - Hampton Inn Danbury, CT
DANBURY, CONNECTICUT -- I prepaid for a reservation online with Hampton Inn in Danbury CT on January 27th 2011.
Below is the address:
Hampton Inn Danbury
81 Newton Road
United States, 06810
Tel: 1 203-748-6677
Fax: 1 203-744-0891
On January 31st, 2011, after looking at the weather and storm reports, I called the Hampton's toll free customer service number and spoke to Luis who told me that the hotel would issue refunds for reservations if they needed to be canceled due to weather-related issues. I decided to wait one more day before making a decision but when February 1st came along and the weather conditions were not improving, I decided to cancel my reservation. I called the Hampton Inn's designated prepaid reservation line: 800-236-7113 and spoke to an agent who said they were in fact issuing refunds due to the weather but that I would need to call back the next day (24 hours prior to my reservation date) since my check in date was not until February 3rd. She also stated that the weather was so bad that THEY would be closing in 1 hour and that SHE was personally suffering due to current weather conditions as her father who has cancer would have to be airlifted to the hospital because the roads were closed! I thanked her and told her I would call back as she advised on Feb 2nd. When I called on Feb 2nd, I was met with a recording that their offices were CLOSED because of the weather. So I called back today, Feb 3rd, and was told that they were no longer willing to refund my money! I was kept on hold, hung up on, and treated very insolently. Even though they acknowledged all prior conversations with prior customer service agents, they refused my request for a refund. The last agent I spoke to was Crystal Pate who refused to let me speak to a manager she called "Moe." I told her I would be contacting my bank to dispute this charge. The amount was for $336.90.
Fortunately, I was able to report this to my bank, Wells Fargo, and get the refund that was owed to me.
Shame on Hampton Inn for preferring to put families at risk than to honor their own refund policies!!!