Firestone Complete Auto Care: Iowa City, Iowa Complaint - Incompetence or dishonesty?

Review by JRA on 2011-02-04
IOWA CITY, IOWA -- 6 months, 4 appointments, and 1600 dollars later repairs are STILL not made. Customer service guys are very friendly, but watch out. Parts weren't ordered for scheduled appointments, mechanic had to ask me which part to order. Customer is expected to keep calling in until parts have arrived; they won't call you. At fourth appointment I was told that the shop had ordered the wrong part to do the repair that had been diagnosed 6 months previously. Dealt with three separate employees, including the store manager, with same results. These guys are either grossly incompetent or slimy, dishonest jerks. Either way, I will NEVER take my car to them again. They will make this right or they will hear form my lawyer.
Comments:2 Replies - Latest reply on 2012-02-22
Posted by Alain on 2011-02-04:
Go to http://www.state.ia.us/government/ag/file_complaint/index.html to report this.
Posted by Firestone Complete Auto Care Corporate Office on 2012-02-22:
I am from the corporate office of Firestone Complete Auto Care.

All our work is backed by a Fixed Right Guarantee. If the store has not fixed your vehicle right or to your complete satisfaction, please contact me at social@bfrc.com so I can get involved.

Thanks,

Steve

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