Best Buy Complaint - Best Buy - Dont buy ANYTHING here
INDEPENDENCE, MISSOURI -- Here is a recent Email to BestBuy over my 6 month old Plazma TV that just stopped working and my subsequent efforts to get it fixed. By the way, its April 18th and there is no end in sight. I sent the email because I have talked to several different managers, service managers and store managers and have received the run around about this problem. I have been lied to, treated poorly and have not received ONE proactive call on their behalf
(IF YOU WANT A KICK, SEE THE EMAIL RESPONSE BELOW FROM BEST BUY)
> MY EMAIL:
Questions or Comments: On August 8, 2004, I purchased a Daewoo 42 inch Plazma TV from your Independence MO store. On Friday April 11, 2005 the TV stopped working. I called your service number that day and requested service. The serviceman came to our home and said that he would have to "order a couple of parts". He left no service statement and did not make any effort to contact us back after the parts were ordered. After Several weeks, we began calling to find out what was going on, after many calls, we found out that the parts were in but the serviceman was just not returning his calls from the service department (or emails). He returned today and advised that the company had only sent one of the parts and this one (when installed) did not fix the TV. He also does not indicate that he has ANY idea what is wrong with it or what it will take to fix it, only that he will have to order more parts. After receiving this information my wife called the service number, corporate and the store. The results were less than acceptable. first, the serviceman ordered only ONE part, not two. The store reported that they have no authority to replace this TV with another (even if Im willing to pay more) and corporate advised that they (the stores) do have this ability. So, Ive been lied to at least twice by your representatives.I was also NEVER told that the 1 year warranty on products of this nature is not applicable if you trust the salesman enough to purchase the service plan (which I did). Our conversations with your store representatives, service people and store managers have not yielded any results to date and there is no end in sight to this fiasco. There is a 10 day waiting period before ANY complaint will be recognized concerning repair correct? HOW MANY TIMES? Regardless, the repairman has NO CLUE what is wrong with this unit.I will say this, I have made several large purchases @ Best Buy over the years and usually purchase gift cards for many of my 500 plus employees during the Holidays. I can say that if this is the way you do business, I will NEVER buy from you again and insure that everyone I have contact with knows why. I have a $2000.00 Paper weight.. . .
Thank you for contacting Best Buy about your Daewoo television. I'm Eric with Customer Care.
We're sorry to hear that you did not receive the service that you expected with the repair of your television. Best Buy strives to provide our customers with the highest level of service, convenience and selection. We value receiving your comments so we may use this feedback to improve the shopping and service experience for all our customers.
Thank you for sharing your comments with Best Buy. Please don't hesitate to contact us with additional questions or concerns.
Best wishes from Best Buy,
Eric and the Customer Care Team
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