Best Buy Complaint - Not so mobile - Best Buy Geek Squad Service Plan
GURNEE, ILLINOIS -- I updated my phone with Best Buy Mobile instead of my phone servicer because of the prices. I was happy with my phone until the speakers when out and I had no sound. I paid extra to get the Geek Squad Service Plan for the phone and thought this was a good decision given all the features they offered. I took my phone back to Best Buy and was told they would have to send the phone off to be fixed and to check back in 2-4 weeks. I asked if everything on my phone would still be there and was told that nothing would be erased from the phone because the issue was with the speakers. Then I checked back and was told I had to wait a month from the day I brought it in to get any updates on the status of my phone. So I went back to Best Buy a month later only to be told they were escalating the problem to try to get me a new phone and again I would have to come back. On the third trip to the store I was told my phone was fixed and I took it home. As soon as I got home I noticed that there were wires sticking out of the phone and the screen (which slides up) didn't slide up at all and was stuck. I also found that everything was deleted from the phone. I had no phone numbers, no pictures everything was gone. I took the phone back to the store (after only having my phone back for about 8 hours)only to be told I would have to send the phone back out for repairs and possibly wait another 4-6 weeks for them to try to fix it. I told then to cancel the service plan because I didn't want to wait another month for something else to be wrong with the phone. I will never buy anything from them ever again.