Sheds USA - HIP Complaint - Sheds USA and HIP Poor Installation Practices & Terrible Customer Service
PORTSMOUTH, NEW HAMPSHIRE -- This company installed my Shed in October and now it's February, and they still haven't remedied their poor build quality and installation. The doors don't close and the hinges have cut-off screws. There are also large gaps where the roof meets the walls.
It takes forever to get a hold of them and they never return your phone calls. They just hope you go away. I had to call them every day until finally they scheduled a time to fix the shed. The person they sent out couldn't even fix the problem because the doors were the problem and no alignment could fix them, so I had to call them for another month to come back out.
I painted the doors, but the ones they said they are replacing them with are not painted, and with the winter upon us, I won't be able to paint them until the spring. The manager I spoke with was quite rude actually and told me it's not their problem the doors won't be painted and all they will offer is to provide new doors. The only person that seemed helpful and sympathetic to my issues was Colon, but it appeared he had no control over the remedy or the scheduling department to resolve the issue. I would never recommend this company.