Eastman Kodak Company Complaint - Faulty equipment! Kodak's terrible "customer NO service"
We are having issues with print quality on our all in one printer. We contacted Kodak's "customer NO support". Although they acknowledge they have issues with their print heads they do not stand behind their product to fix it and make it right. I spoke to their "customer NO service" first in India. After going no where with them they had their customer relations department in the United States contact me to resolve the issue. Again, although they acknowledge that they had sold us a faulty printer, they will not stand behind their product. The 2ND guy I spoke to in India had told me that we had used up the useful life of the printer! 1 YEAR OLD! They were generous enough to offer me a new print head that would resolve the issue for another $25 on this already very costly product of which we would probably have to replace in another year. I am so dissatisfied with how they had handled this situation I will never purchase another Kodak product for the rest of my life! The guy I spoke to from customer relations was very nice but very nice doesn't fix faulty equipment! No wonder the Better Business Bureau got rid of them!