Big Lots Informative - Anti-consumer/pro-employment attitude
The return policy is located in very conspicious places for a reason. The fact that you may get a refund on an item that, by your own admission, was a gift(that means you did not pay for it)is left to discretion of the manager on duty. Would a jeweler give you a refund on a diamond that you didn't buy from them? Yes we are comparing apples to oranges but the principal is the SAME no matter what item is involved. You also need to understand that there are people that need their retail jobs and have the responsibility to uphold those policies. I have been a retailer for over 20 years and I want to hear from someone who is in the same league as me.