Staples Complaint - Staples Print Center Does Not Value Individual Customers, Cares only For Big Business
AMES, IOWA -- Staples print center can not guarantee that the work will be finished in any given time frame. I wanted to have some books made. I had four days for the printing to be done, however, Staples has a policy where any "Big Business Discount" orders will be pushed ahead of smaller orders placed by individuals. This is basically a policy of saying they do not value their individual customers but care only about pleasing big business customers. Too bad. This is one customer they have lost. I spoke with an employee on the phone who told me over and over again that he could not guarantee my order could be completed on time, as the big business orders would always be put in front of individual customers. Really bad way to run a business.