AAA Complaint - Road side assistant complaint
HILBERT, WISCONSIN -- I am not sure if my last complaint was sent or not because I accidently hit a wrong key. The reason for my complaint is this afternoon when I left work I had a flat tire and called AAA for assistance. The person who answered my call was very polite and was trying to be helpful. He told me he would check on getting service to me I waited 15 minutes and he came back on line and said he couldn't find anyone yet who could assist me and then put me on hold again for another 10 or 15 minutes and told me he would have someone call me back when they found someone who could assist me. I then waited another 10 minutes and was told they were still checking after another 5 or 10 minutes was told it would be 90 minutes to 2 hours before anyone could come out and help me. I realize this was only a flat tire but I couldn't change it myself and besides I do have road side assistance. I then went back into my place of work and got someone to help me out. Now I took this person off their job to help me change the tire. How would you as an employer like it if a person left their job you were paying them to do left their job to change a tire. Besides when there is an AAA provider just 6 miles from where I work but they were to busy to do what I pay for. I could be understanding if there was a snow storm going on and they were helping people out and not just doing the things in their shops. I am a paying customer and should be given some consideration as well. This isn't the only time this has happened about 6 months ago when my husbands truck broke down some one from 30 miles had to come out and tow his truck back 6 miles from where he broke down because anyone else closer was too busy. I really feel that if I was out some where that I didn't know the area then what would happen? Or maybe I need to understand you system better. I do know that I did get kind of rude to the dispatchers and know that it isn't their fault but the people who are suppose to be AAA assistance should be more respondsible for doing their jobs because I am sure they are being paid for it.