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USA 3000 Complaint - Terrible Customer Service
Complaint
The airline changed our flight time by one full hour (later) than when we purchased the ticket. When they notified us of the change, we called to cancel the flight because it would be too late, and they refused to refund our ticket or even just give us a credit to use at another time!
Comments:
Posted by leet60 on 2011-02-05:
I am just curious what the OP would have done if they arrived at the airport and there was a one hour delay for the flight.
Posted by Ben There on 2011-02-05:
Each airline treats schedule changes differently based on their contract of carriage. However, I think most airlines do not offer refunds if the change is within one hour of the original departure time.
As leet60 asked, what would you have done if your flight was delayed an hour because of weather? Hopefully you did not book a connecting flight or a cruise so close to your arrival time that one hours makes a difference.
As leet60 asked, what would you have done if your flight was delayed an hour because of weather? Hopefully you did not book a connecting flight or a cruise so close to your arrival time that one hours makes a difference.
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