Time Warner Cable Complaint - Thanks for the nightmare!
NEW YORK -- I have no idea how TW has a A+ rating @ the BBB w/service like this.
I had to repeat my info and explain my problem to 3 different people!
Each representative asked for the same info: "Can we verify info associated with this account..." (we went through this grueling process 3x it was like a terrible nightmare)
I was put on hold for collectively 45 min, 15 min for each representative to consult the dummies series hand book on...
"How do I act like I know what I'm doing when I'm repeating what another representative tells me what to do on mute?"
Aside from outsourcing the majority of the technical support and creating a fundamental disconnect between a consumer that just needed a CABLE BOX REBOOTED REMOTELY! Then they only provide the option of sending a technician 2 wks later, during time slots that no working person is available!!!
There were no options proposed to fix the problem...
TW you have full control of the market share for cable, the least you can do is accommodate the simplest issues in a timely manner and be at least 80% knowledgeable of what issues your consumers are having.
Cable Box issue is still pending, although I intend on cancelling my service ASAP.