Denny's Restaurant Complaint - Denny's Dropped the Ball
We often eat at the Denny's in Centralia, WA, and up to now, it has been in the daytime, when they have a staff of excellent waitresses. We had a business meeting with a prospective couple the other night, and there were two men serving. We arrived at 5:45 PM, planning on eating before the couple arrived at 7 PM. Our server appeared to be avoiding us as much as possible, and I felt it might have been due to our furkids. We were seated at 5:50. then got to order our drinks at 6:05. The drinks arrived at 6:15, minus the small amount of milk Crystal always gets for her tea. I went to the cash register and got two of the value meal menus, which I had asked for, but were not forthcoming. Our food arrived at 6:38, and at 6:54, we asked for a small to go box and a coffee, which arrived at 6:58. the couple we met had to sit for about 20 minutes, looking at our dirty plates before we had to ask to have the plates removed. One table went unbussed for 45 minutes. As we were leaving, our server apologized, saying they were overwhelmed. There were 19 customers in the restauran, which seats about 60 people. They need to do something about the evening service, Gordon Ramsay would have had a conniption fit.