Papa John's Pizza Saratoga Ave San Jose Complaint - Poor customer service
SAN JOSE, CALIFORNIA -- My husband and I were sitting down watching TV and being LAZY when I ordered a COMBINATION from papa John on Saratoga Ave. She said the delivery would take 70 minutes. After almost 75 minutes the delivery man showed up. I signed the paper for the credit card and put a 4 DOLLARS tip for the driver. After opening the box, I noticed that instead of COMBINATION, he brought this pizze which had white souce with pineapple and chicken. I was so angry because we waited more than one hour for the pizze. So I called the place. First they put me on hold for more ten minutes, so I called again. This time the guy wanted again to put me on hold when I told him what had happened. To my surprise, in a rude way he said:" Now what do you want me to do about this?"...I really didn't know how to answer him back..So I asked to talk to the manager. He surprised me more when he said that he WAS the MANAGER. That really made me more upset. How could a TRAINED MANAGER deals with this kind of situation in such a rude way. So I said: "You are the manager and you ask me what needs to be done??!!". He said: I can have a COMBINATION pizza ready for you but the deliveryis 70 minutes". I started raising my voice and said: I just waited more than one hour to get a wrong pizza, now you want me to wait for another one hour to get the RIGHT one?" He said the only other things that he could either give me credit or I go and pick up the pizza myself."...Great....My husband really was craving for pizza so I told the manager that I would take the other pizza back and pick up the right one. I arrived at the place in about 20 minutes. One customer was there. Not busy at all. As I was getting out of my car, I realized that I was so upset when leaving the house that I completely forgot to take the WRONG, bad taste pizza back to the store and left it on the kitchen counter. I went inside and told the guy who introduced himself as the manager that I was there to pick up a COMBINATION pizza. He asked:"Did you bring the other pizza back."..I told him that I forgot and he had the NERVE to tell me that he would not give me my RIGHT pizza unless I give him the WRONG pizza back.!!!!!...I was so furious and angry...I told him how upset I was with their service and all he had to say was that this kind of erros happens all the time during the day, everyday, and nothing that they can do.
So I said: Give me the credit.". And he did.....
He did not give me my RIGHT pizza back, because I did not have the WRONG pizza with me, but he gave me the credit back without getting the WRong pizza back.
This is how the customer was treated....I will not go back and I will make sure that as many people as possible to hear about this experience...They lost my business and they will lose more.