Samsung Electronics Co., Ltd. Complaint - Terrible Customer Service
This is a typical response from Samsung customer service and speaks for itself. How do they stay in business?
Dear ### #####,
Thank you for contacting Samsung Electronics.
We understand you have issues with the player connecting to the network.
We recommend you call our Phone Support department so that you can discuss regarding this issue and
alert the management regarding this issue.
Phone: 1-800-SAMSUNG (726-7864) Timings: 24/7
If you have any questions, feel free to contact us.
Samsung Online Support.
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My unit stopped communicating with my wireless router. The unit network self test would not return a MAC address from the internal wireless modem. I sent the unit in for repair on 1/15. I got it back 2/1. It still failed the internal wireless network test and would not talk to my router. I have had to send it back. Please make sure that a complaint is logged with Samsung management and that my unit is properly repaired or replaced this time. The two repair ticket numbers are: 4007766263 and 4007846331