LG Complaint - Refrigerator that doesn't work.
On November 21, 2010, I went to Home Depot and bought a LG refrigerator (Model LMX25964ST) for about $1300. This is my first purchase of LG product. On January 5, 2011, the refrigerator was delivered and installed in my house. After the refrigerator was plugged in and after 24 hours, I noticed that the refrigerator will not cool down lower than 41-42 def F. The freezer temperature was OK. I had to call LG for warranty work on January 10, 2011. The repair personnel came and said that I needed to replace the damper assembly. On January 20, 2011, he replaced the damper assembly and it didn’t fix the problem. The temperature in the refrigerator still remain around 41-42 deg F. Even lower the temperature setting will not do anything. I was informed by LG personnel on January 24, 2011, that I had to call back the repair center and have them come back and look at the problem again. On February 3, 2011, the repair personnel replaced the control circuit broad and temperature sensor. It didn't fix the problem. The coldest temperature that I can achieve inside the refrigerator is around 40.5 def. I will have to call back the repair center again.
Over the years, this is the first time that I have purchased a big dollar item that turn out to be a lemon. I learn a very expensive lesson about LG products. They are not reliable products. I have purchased Kenmore, Whirlpool, and Maytag products and never did I have to call for repairs over the years. So beware of LG and don’t be fool by their advertisements on TV. Life has not been good for this customer.
Update as of February 16, 2011:
On February 8, 2011, the repair personnel came out the 3rd time and he contacted the LG tech rep. The result was to test the control circuit broad that was replaced. The test showed the broad was working properly. The repair personnel informed that he doesn't know what else to do. I contacted LG and they said that I had to contact another repair center and have them look at the refrigerator again. Beware of buying LG product and their warranty. I will follow up on this after I contact another repair center to look at the refrigerator that doesn't work.