Home Depot Complaint - Horrible Delivery Process
I ordered an appliance from their website for my parents and set the delivery date for Wednesday. Due to the weather conditions, I received a call on Tuesday and was told the delivery had been reschedule for Sunday! Not their fault because of the weather, but a major inconvenience since they have set Wednesday aside.
Received a call on Thursday that I couldn't answer. Got a voicemail stating the person didn't know who they were calling and what to say. Called the number back and it was an automated machine for GE delivery. WTF? Called the GE delivery line, was told that computer shows our delivery was still schedule for Sunday, but that it's possible it could be delivered Friday. Again WTF?
They set Friday aside, but the weather got worse so no delivery. Understandable. Called Friday to see what the delivery date now was. Was told the system still showed Sunday and that it will be delivered Sunday. Got a call Saturday at noon stating that the delivery would be made in the next 20 mins. Luckily, my parents were home to receive the delivery. If they hadn't, idk what would of happened. Based on other complaints, it would of probably been left on the curb, idk. They delivered the item, and initially refused to take the old appliance away, which was guaranteed on the HD website. Maybe because my parents were older, they thought they could get away with that. After going back and forth with my father, they finally took the old appliance away.
I know the weather played a huge part in this, but the delivery process was handled poorly. Got 3 different delivery dates and it was delivered on a different date. No call until 20 minutes before it was going to be delivered. Initially refused to haul away our old appliance when it was guaranteed. May not be Home Depot fault since it was GE delivery, but still a HORRIBLE EXPERIENCE. Will stay away from next time.
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