Best Buy Complaint - Don't Go There - Geek Squad
NEW YORK -- It was just a routine service request, or so I thought. Reinstall the operating system on my old laptop and my old desktop to make sure all my information is deleted. The purpose was to be able to give the two computers away. The price tag was over $300.
I was told on a Friday that my computers would be ready on Monday. They were not. It took three weeks. If I had been told in the beginning how long it would take, I would have been surprised but at least not completely frustrated, for no where in between the time they said they would complete the job and when they actually did was I given a new target date.
Had poor communication been the only problem I wouldn't have bothered to write a review, but guess what. Now the desktop does not work. The family I gave it to just returned it to see if Best Buy can fix what wasn't broken in the first place!
The company clearly does not know how to hire competent staff or teach them how to serve the customer. Customers should leave the experience feeling relieved and grateful that someone could fix their computers, not disgusted and angry. Finally, Best Buy has not bothered to institute any quality control to catch a botched job before it ever leaves the premise.
My advice: stay as far away as you can from Best Buy Geek Squad.