Ashley Furniture Complaint - Not the Best QUALITY Your Money Can Buy!
COLORADO SPRINGS, COLORADO -- We have good Ashley furniture from 5 1/2 years ago when we bought our new home in Colorado. That was a bedroom set. Everything still looks good and seem solid. So when I shopped for a dining room set in October, Ashley seemed the right choice.. I loved what I saw ont he showroom floor and eagerly paid cash $2000.
WHOA! This is NOT THE BEST QUALITY YOUR MONEY CAN BUY! When it arrived 1 week later, there were chairs that had wobbly legs and I told the delivery guys I would not accept them and I wanted replacements which American Furniture Warehouse did do fairly happily but it took 15 days. Upon inspection, I noticed also that there were several places on the chairs where the stain wasn't even applied on the intricate parts of the chair design. When I mentioned it, one of the guys just came back with a furniture marking pen to fill in the color. (Is this normal/supposed to happen?) I accepted it because this was from American Furniture Warehouse in Colorado Springs and we were used to getting stuff that sometimes is below standards. Well it has been a little over 3 months that we have the dining set and everything seems ok with it-but for one small thing the finish on the top of the table must be very cheap & soft, as my youngest cat has just recently been jumping from it up to the top of the hutch. (This is also an Ashley piece, that I noticed the glass doors on the front do not meet correctly and it smells funny- like it came from somewhere overseas). Anyway, just last night the cat apaprently left marks about 3 inches in length (3 of them) from his back claws (he does not have any front claws)! My husband noticed it first this morning as the table cloth that I usually have on top was shifted off to the side.
Since seeing all these bad reviews I know that I probably won't get anywhere, but just the same I will be contacting American Furniture Warehouse today. I will let you all know what happens. For the record their stuff was good-5 years ago, but apparently the quality is just not there anymore.