Factory Store Outlet Complaint - Patio dog Door
CINCINNATI, OHIO -- I ordered a large replacement patio dog door for my 65 pound dog. The company sent me a small. I returned it and ordered the large one. I received it, but unfortunately it wasn't the correct style. I received another return form and specified the Pet Safe number that I needed. I just received an email, I UPSed the product three weeks ago, stating that they needed to know whether to exchange or return. I checked my bank account and saw that my money was returned minus $15.00/restocking and original shipping charges. Horrible company to deal with. RIP OFF!!!