Factory Store Outlet Complaint - Patio dog Door

Review by Dakota1986 on 2011-02-06
CINCINNATI, OHIO -- I ordered a large replacement patio dog door for my 65 pound dog. The company sent me a small. I returned it and ordered the large one. I received it, but unfortunately it wasn't the correct style. I received another return form and specified the Pet Safe number that I needed. I just received an email, I UPSed the product three weeks ago, stating that they needed to know whether to exchange or return. I checked my bank account and saw that my money was returned minus $15.00/restocking and original shipping charges. Horrible company to deal with. RIP OFF!!!
Comments:1 Replies - Latest reply on 2011-02-07
Posted by Alain on 2011-02-07:
Restocking fees are fairly common, but can be annoying. You might want to consider getting your dog door at a local store.

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