New Mexico Catalog, Inc. Complaint - Very Bad Customer Service

Review by westello on 2011-02-06
FAIRACRES, NEW MEXICO -- My brother sent me a Christmas gift of tamales from this company. They did not get them to me for Christmas. In fact, they didn't get them to me until early Feb. He contacted them, I contacted them but most of the time, they don't answer their phone. They made many excuses including "we're a small company". My answer to that is to NOT be on the Web if you can't handle the business.

I finally received them and they were thawed (even though their packaging says keep frozen until use). We had to eat them that night. I can't believe they can ship food that needs refrigeration slower than 2 days or overnight.

Unfriendly, unhelpful, incompetent. There are other places to buy tamales and I would never do business with them again.

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