Brakes Plus Compliment - Great Customer Service

Review by Manuel on 2005-04-19
ARVADA, CONNECTICUT -- I recently took my truck in to have its 30k mile transmission flush at Brakes Plus. I talked to them about the service and what it includes. I asked about a filter change and they stated that it would be extra (as also stated in the coupon that I printed for $79.99). I wondered why they would charge extra labor to replace a filter (thinking they would have to drop the tranny pan anyway). They actually use some machinery that allows the flush without removing the pan.

Well, I had them do their standard flush and they called me to pick up my truck. When they called, however, they notified me that their machine didn't seem to do as good of a job as they liked so at no charge (neither parts nor labor) they removed the transmission pan and replaced the filter anyway.

This is not the first time I have been to this Brakes Plus (Arvada, CO) and they always want to make sure that the customer is satisfied. I'm glad that there is someplace I can take my truck to, where they want to make sure their work is up to standard.

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