Discover Bank Complaint - Beware of Discover Student Loans
SALT LAKE CITY, UTAH -- Beware of Discover Bank Student Loans. When you apply for and obtain the loan your loan will almost immediately be sold off to Great Lakes Bank and then the trouble begins. As Great Lakes mishandles your paperwork, in my case sending me documents in mail initially then suddenly, without my knowledge, they start sending docs to a 1997 address. This older address I had never used on any form or given to them. Then, without my knowledge they take a student loan currently in deferment several years before student graduation and put it into repayment mode. Then sending items to the 13 year old address they get no response and then wreak havoc on your credit report. When you finally discover what they did you call them and they blame Discover Bank saying they sent them the wrong address! When you call Discover Bank they blame Great Lakes saying they can't be responsible! Neither will take responsibility and you get nowhere. Horrible service, rude on the phone, avoid, avoid, avoid!