Ashley Furniture Complaint - Ashley Furniture **STAY AWAY** - Faulty products and Fraud Warranty coverage
SAN ANTONIO, TEXAS -- 1. Poor Quality Sofa set - I have problem with My expensive Sofa set within an year I bought it from Ashley furniture store. It starting sinking one side of it. I called Ashley (unfortunately when I called them it was one after an year of purchase) and was told I need to contact the Warranty company (Montage). After inspection they said they cannot cover the claim since it is a manufactuing defect. I think Ashley and Montage are playing police and theif game.
1. Poor Quality Bedroom Furniture - I have my Bed's rails broken within the warranty period. I approached Montage Warranty, sold by the Ashley salespeople while I bought the furniture. Montage approved for replacement of just my bed. Montage said they cannot replace all the Bedroom set, since my Warranty does not cover. I cannot find any match Bed in Ashley store to match with my other suffs in the bedroom, not even a close match. So asked Ashley to pay me the money for the bed, so that I can shop rough a similar looking one. But they said they cannot do it, only warranty company can do that. I went back to Montage Warranty and asked to pay me money for the Bed or replace entire bedroon set. They cannot do anything, only Ashley can do. Why should I pay huge huge money to these fraud furniture stores ?, to look ugly in bedroom ?
*******Ashley Furniture **STAY AWAY** **CAUTION**
*******DON'T PURCHASE ANY PROTECTION PLAN from Ashley ******